£10k - £10k Per Year

Job Type

Full Time


4 days ago


Employer description:

Established in 1995, our client has a team of dedicated professionals with over 21 years’ experience in providing telephone, online and on-site support for IT maintenance and repairs to new and existing clients.

Job overview / purpose:

During the apprenticeship, you will be working within a small team in a relaxed but professional, warm and friendly working environment. You’ll also be working in a team of 15 talented IT network engineers, while being mentored and supported by the IT manager. 

Starting on a 13-15 month Level 3 Infrastructure Technician Apprenticeship, the role will involve the following:

Main responsibilities:

  • Providing 1st line helpdesk support to clients
  • General IT support maintenance including updates for internal and customers servers
  • Managing networks and connections for internal and customers servers
  • Configuring switch ports (Routing and Switching)
  • Communicating by telephone and email in a professional manner
  • VOIP/Telephony problem solves

Desired skills:

  • Good communication skills
  • Able to work as part of a team and on your own initiative
  • Prioritising work load
  • Self-motivated
  • Good time management skills
  • Organised, friendly and approachable
  • Enthusiastic and professional attitude

Personal qualities:

  • Passion for IT
  • Confident
  • "Can do" attitude
  • Desire to build a career in IT

Desired qualifications:

  • Interested candidates should have at least 5 GCSE's at grade C or above,
  • Including Maths and English at D or above. 

Working week:

9am – 5:30pm, 5 days per week,

37.5 hours per week [average week, will be confirmed with the employer upon interview]


£10,000 per annum.

Benefits / Future prospects:

  • Free car parking
  • Opportunity to become a permanent employee at the end of the apprenticeship
  • Opportunity to progress on to do a level 4 programme

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

About the Company



QA Apprenticeships is the stand-out, quality provider of IT and business apprenticeships, supporting both employers and candidates in England and Scotland with award-winning apprenticeship programmes.

We pride ourselves on the quality of our programmes which are designed to give apprentices best-in-class skills for the workplace, and include industry relevant qualifications accredited by Microsoft, City & Guilds and the APM. We are proud to be the first IT apprenticeships business rated Ofsted 'Outstanding'​ and our apprenticeship training was described as “world class” by Ofsted when they graded us.

With our apprenticeship programmes you can grow your own talent. Our range of high-quality programmes provide training from GCSE level all the way up to MSc — taking bright, enthusiastic young people from your local area and training them in the specific skills your business needs.

92% of QA employers say we add value to their business. Our high-quality programmes quickly build school and college leavers’ foundation skills, relevant to their job role in your business — so they can perform in their role and deliver productivity straight away.

We ensure all aspects of our service meet our high quality standards, not just training — from recruitment to on-programme support.

We set the standards in learner support for apprenticeships — in fact, 99% of our learners mark us as either good or excellent. The result? More QA apprentices pass their programme and our withdrawal rates are low.

And, we're part of QA, the market leader in IT and commercial training with a 25-year history and teaching over 500,000 UK professionals every year.

To find out how to bring a “world-class” apprentice into your business, contact our team today on 0345 074 7825 or

Company Size

100 to 499 employees