Inside Sales Account Manager
What you will do:
In today’s dynamic retail environment, Sensormatic/Johnson Controls understands the importance of new, innovative strategies to improve performance and build shopper loyalty. As a leading global provider of integrated retail performance and security solutions, Sensormatic/Johnson Controls has solutions deployed at more than 80 percent of the world’s top 200 retailers in 70+ countries. Our legacy began over five decades ago with the introduction of Electronic Article Surveillance (EAS) technology to combat shoplifting. Retailers worldwide embraced its benefits in helping to deter and detect theft, allowing customers to browse openly displayed merchandise, and protecting the store’s bottom line.
As the Inside Sales Account Manager for Sensormatic / Johnson Controls solutions you will deliver a best in class service to your customers, ensuring growth and protecting existing customer service revenue. Working exclusively within the retail market team you will be a successful solution seller and will have the ability to identify new business opportunities within your retailers, ensuring that clients are informed of the full product portfolio and understand the return on investment that our retail solution products offer.
The Inside Sales Account Manager will be able to develop outstanding relationships and will build a customer network within UK retailers to ensure you achieve the sales targets and profit margin objectives set by the business. You will also deliver excellent customer service to nominated accounts through structured account review processes.
How will you do it:
You will be proactive in learning technology innovation that could enhance relationships and develop further revenue.
Through maintaining effective relationships with each company department you will ensure the best level of communication, service and response is delivered to the customer at all times.
Working closely with the design team you will be able to deliver detailed bids/quotations that meet the requirements of the customer.
You will communicate with the customer on a regular basis to ensure customer satisfaction and to encourage internal business referrals maximising cross selling opportunities.
As part of a team ensure the co-ordination of projects, customer delivery and customer satisfaction are achieved.
What we look for:
• At least 3 years account management experience.
• Demonstrate a successful track record of managing and enhancing customer relationships and revenue.
• Awareness of key end users their challenges and strategies.
• Must be able to demonstrate customer service.
• Focus and push both self and others to achieve targets, budgets and results.
• Be firm and persistent when expressing views and provide thoughts and ideas to overcome problems.
• Communicate effectively and efficiently at a level that is understood by all and encourage others to do so.
• Confident when dealing with negative situations.
Job Sales Marketing
Primary Location GB-West Midlands-Birmingham
Organization Bldg Technologies Solutions