Golf Travel Specialist

Your Golf Travel

London, England

London, England, UK
London, England
30+ days ago

Part of the Palatinate Group, Your Golf Travel is the World's largest golf travel business, offering golf breaks and golf holidays to over 3,000 destinations in 22 countries throughout the UK, Ireland, Europe and the Rest of the World. Since our inception in 2004 we have experienced rapid growth and are now a team of over 150 based out of our London and Brighton offices. Along the way we have built some truly amazing relationships with our suppliers and customers, have developed a huge range of incredible travel products and experiences, won countless awards...and we are just getting started!

What makes us unique? Our people. Our employees are the life of our business and by joining our team you will become part of the most talented, ambitious passionate, collaborative and entrepreneurial team in golf travel as we continue to make huge waves in the market and further our position as the world’s leading golf travel company.

The last year has been a monumental challenge for the travel industry and as we come out of this period we are determined that we will come back even stronger. The golf market is booming and at Your Golf Travel we have seen the golf travel market is raring to go and our customers can't wait to get back on the fairways both domestically and internationally. To support this ever increasing demand we are incredibly excited to be looking for 10 new Golf Travel Specialists to join our team based out of our London office.

About the Role

As a Golf Travel specialist you will be on the front line of our business as the first point of contact for customers looking to book incredible golf experiences. This is a fast paced and challenging role where you will be liaising between clients and venues to book all elements of a customer’s golf break.

Key Responsibilities

  • Dealing with a high volume of enquiries on a daily basis, making a high volume of outbound calls per day whilst dealing with incoming calls and scheduled callbacks.
  • Build rapport with customers and use effective questioning and conversational techniques to identify their requirements.
  • Advise customers on the perfect destinations, hotels, golf courses, and added extras (buggies, club hire etc) while stressing the USP’s of these in relation to their requirements in order to make the sale and upsell where you can.
  • Consistently working to achieve individual and team targets / KPIs
  • Speaking with hotel and golf course reservations departments, checking availability and confirm bookings.
  • To maintain a high level of product knowledge at all times through ongoing training and personal research
  • You will have an active interest in Golf and a good knowledge of the sport and various Golf Venues across either the UK and Ireland, Europe or other Rest of World destinations
  • Previous telephone or face to face sales experience would be preferred but candidates who can evidence a natural flair for; sales, consultative customer support and a passion for golf will also be considered
  • Our team members are confident in their knowledge of golf, and can articulate that knowledge well either on the phone or on email
  • Target drive, team oriented and self-motivated Sales Specialists thrive in our business - you will enjoy a spot of healthy competition and incentives in the workplace and drive yourself to exceed targets set
  • Good time management and the ability to work under pressure are prerequisites

  • £22,000 to £24,000 per annum plus an excellent commission structure
  • Structured training and personalised development plans
  • Honest feedback and coaching sessions
  • Familiarisation trips to our venues in the UK and overseas (covid pending)
  • Discounts on our golf holidays, flights, hotels, airport parking and VIP airport lounges
  • Great partner discounts with brands including Taylormade, UnderArmour, Ping
  • Subsidised gym membership
  • 22 days holiday that rises to 25 days once you have completed your probation

Your Golf Travel are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

About the Company

Your Golf Travel