First Line Support Engineer / IT Service Desk Technician
AWD online
London, London
First Line Support Engineer / IT Service Desk Technician who has experience in IT Support roles, ideally at an MSP, proficiency in supporting and troubleshooting Windows 10 & 11 and Mac, with great interpersonal skills and an excellent telephone manner is required for a well-established IT Services Company based in the City of London.
WORK WITH THE LATEST CLOUD SERVICES AND TECHNOLOGIES
This role is focusing on the newest cloud services including Microsoft Modern Desktop and Azure technology. If you want the opportunity to learn about cutting edge cloud and security applications, supporting professional services in London and beyond, then we want to hear from you!
SALARY: £28,000 - £34,000 per annum DOE + Benefits (see below)
LOCATION: Hybrid. Working 3 days from the City of London office (Faringdon / Chancery Lane) (EC1N) and 2 days from home
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 35 hours per week, Monday to Friday
** Fantastic Career Progression Opportunities **
JOB OVERVIEW
We have a fantastic new job opportunity for a First Line Support Engineer / IT Service Desk Technician who has experience in IT Support roles, ideally at an MSP, proficiency in supporting and troubleshooting Windows 10 & 11 and Mac, with great interpersonal skills and an excellent telephone manner.
As the First Line Support Engineer / IT Service Desk Technician you will provide remote technical support as part of a talented team, working from home two days a week and three days in the office.
Working as the First Line Support Engineer / IT Service Desk Technician you will be expected to demonstrate a strong work ethic when it comes to managing issues, have a keenness to learn and develop an appreciation for the various client cultures and their requirements.
Working in the Cloud Support Team, the organisation’s training programme ensures you have opportunities to develop your core skills and specialities for your future career in IT.
ABOUT YOU
You are a self-starter with a real passion for technology. You’re tenacious and don’t like to give up until you’ve found a solution. You’re a geek at heart and love to play around with the latest technologies. You get a buzz from solving problems in a busy environment and you understand the importance of excellent client service, which means you can also give simple explanations without using IT jargon. You believe that the world can be a better place through the effective use of IT and want to help make that happen through cloud technology.
By showing intelligence and an eagerness to learn you will be given freedom to develop new skills and gain training in a wide range of cutting-edge technologies including Microsoft Modern Desktop, Intune, Autopilot, Power Platform and Azure.
CANDIDATE REQUIREMENTS
As the First Line Support Engineer / IT Service Desk Technician you will have:
Essential
- A solid academic background in IT / technology
- Previous experience in IT support roles, ideally at an MSP
- Knowledge of Office 365; experience supporting Outlook, OneDrive, SharePoint & Teams
- Proficient in supporting and troubleshooting Windows 10 & 11 and Mac
- Experienced in Windows Server, including Active Directory Users & Computers, DNS, Event Viewer
- MFA, Conditional Access, Microsoft Modern Desktop
- Great interpersonal skills and an excellent telephone manner
- An ability to work under pressure and respond to tight deadlines whilst prioritising workload
Desirable
- Professional Qualifications:
- ITIL Foundation
- CompTIA A+
BENEFITS
- WFH two days a week
- Shift patterns
- Learning and development opportunities (Microsoft certifications, developmental pathways, internal and external training)
- Access to LinkedIn Learning
- Regular career progression reviews
- 21 days holiday, public holidays, and birthday day off
- Private healthcare after probation
- 40% off gym membership
- Great pension scheme from day one
- Cycle to work scheme
- Recruitment referral scheme
- Eyecare vouchers
- A fun, inclusive and friendly work environment
- Regular social events (darts, pool, minigolf, sailing and more!)
APPLY TODAY…
By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.
JOB REF: AWDO-P13466
Full-Time, Permanent IT Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.
AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.
awdonline | http://www.awdo.co.uk
AWD-IN-SPJ
About the Company
AWD online
AWD online provide low cost recruitment services allowing businesses to fill their job vacancies quickly and with the best available candidates.
We are a multi-sector agency providing recruitment services UK wide. We have a national reach and an extensive candidate database. As a generalist recruiter, we also have specialist recruitment experience within the IT / Technical, Sales, Retail, Accountancy, Administration, Management, Construction and Engineering Sectors.
As a candidate looking your next job, we can offer a fully transparent service providing advice and tips when looking for your next position, CV and Interview advice and we can even help you target your approach when reviewing vacancies and applying to new job openings.
At AWD online we have a wide selection of vacancies to choose from, with new jobs being added on a daily basis. As a candidate, you can sign up to our Jobs by Email service so that you are alerted as soon as we add a new job to our systems. From your account, you can also keep track of the jobs you’ve applied to.