30+ days ago


eBilling Technical Executive-(2000006B)


Freshfields Overview

Freshfields Bruckhaus Deringer LLP is a global law firm with a long-standing track record of successfully supporting the world's leading national and multinational corporations, financial institutions and governments on ground-breaking and business-critical mandates.

Our people make our firm - we are a people business and want to create a welcoming and supportive environment where all can flourish. We see diversity as a strength which creates fresh perspectives and generates new ideas. We enjoy our work and are determined to do an outstanding job. We deliver best when working in teams.

We think and work globally - we don’t just say we are one firm; we act like one firm right across the world. We work wherever our clients need us. This is how we define ourselves, not by reference to where we have offices. Cross-border work isn’t just what we do, it is what we excel at. We understand what it really takes to work across different legal systems and commercial environments and to bridge language and cultural gaps.

We aim to add value in everything we do - we are passionate about helping our clients succeed. We use our experience and creativity to help clients make judgements and achieve their goals. In everything we do, we seek to make a real difference to the communities in which we operate.

Location Overview 

The Freshfields Global Centre provides both business and legal services to the firm. Our services are delivered in a way which supports the global nature of our firm and our clients, enables our fee earners to deliver exceptional service to our clients and to do that in a way which is efficient and effective. Our Centre in Manchester is the first site to be established in the emerging Freshfields Global operating model. Our aspiration is to establish further sites in the US and Asia-Pacific in the coming years. 

Function Overview  

The Finance Support function in Manchester provides centralised global support to the firm across its network of offices. Teams currently include Billing, Procurement and Management Accounting.

The Billing team is an essential part of the wider Finance department of the firm and is expected to deliver an exceptional service to our fee earners and clients. The Billing function is extremely fast-paced and our role is to assist fee earners across the network with all aspects of invoice review and processing.

The Global Procurement team, located in Manchester and Frankfurt, is responsible for leading sourcing initiatives, developing and implementing category strategies within the firm. In addition, the team provides support and guidance to the rest of the business with regard to supplier relationship management, spend analytics, procurement compliance and training.

The Group Management Accounts team works alongside the firm’s Chief Financial Officer, senior management partners and global support heads to provide the financial information required to run the business. In addition to the prompt provision of financial data and analytics, the team is expected to manage, develop and control the production of management data across the firm’s local finance functions, providing them with support and guidance through continual review and development.

The Global eBilling team is responsible for supporting fee earners, clients and billing teams throughout the Firm with all aspects of ebilling and related systems support. Working closely with the Finance Systems Support team, they are responsible for the development and implementation of ebilling formats for clients.


Role Summary / Purpose of Job

This role, within the global eBilling team, is specifically to contribute to the enhancement and development of our ebilling initiative.

A key objective of the role is to centralise the ebilling process for the firm in order to create a ‘centre of excellence’ for ebilling. You will be a first point of contact for fee earners and billing teams as well as clients and ebilling vendors and will be expected to answer queries or offer advice on all areas of ebilling requirements and processes.

Alongside this, you will be required to review client requests for ebilling and create technical specifications for our technical team to work from when developing the system, as well as testing the solution to identify possible issues.

Key Responsibilities and Deliverables

  • Understanding the various ebilling systems and how they work with in line with our billing requirements/policies.
  • The creation of an ebilling ‘centre of excellence’ for the Firm to offer advice, training and support on all aspects of the ebilling process.
  • Being a key liaison between fee earners, business support teams, clients and ebilling vendors to help implement new ebilling requests as well as ensuring our service to current ebilling clients does not suffer.
  • Reviewing client requests for ebilling from a technical perspective, advising what our systems can/cannot accommodate and suggesting solutions.
  • Creation of technical specifications for development of electronic bill file formats.
  • User acceptance testing of ebill file formats and submission of these to our clients’ systems.
  • Assisting with resolving technical issues with ebill files and ebill system limitations.
  • Training and support of ebilling systems and procedures including preparation of training materials and holding presentations/training sessions in a group or one-to-one format.
  • Maintaining data held in various electronic billing systems.
  • Assisting with the transition of ebilling formats to a new vendor/practice management system.

Key Requirements


  • Experience in a billing/ebilling environment.

  • Good knowledge and experience of windows based packages such as Microsoft Outlook, Word and Excel.

  • Knowledge of LEDES file formats.

  • Experience of system development and implementations.

  • Excellent attention to detail.

  • Knowledge of computerised billing system.

  • Previous experience in a finance function and/or a legal environment.

  • Experience of ebilling systems/requirements/processes.

  • Flexibility – able to work non-standard hours at short notice.


  • Team Player.

  • Strong Numerical sills.

  • Excellent attention to detail.

  • Ability to manage several tasks at one time and identify work that should be prioritised.

  • Excellent communication skills (written and verbal) with confidence and ability to deal with partners, senior lawyers and staff at all levels, in group and one-to-one situations.

  • Ability to tackle a job keeping in mind the end-to-end process, rather than dealing with a piece of the process as an isolated task.

  • Analytical with the ability to suggest enhancements to changes to current processes, if needed.

  • Creative and constructive approach to problem solving.

  • Ability to work under pressure and to tight deadlines.

  • Enthusiastic and committed to providing an excellent level of service. 


Freshfields is an equal opportunities employer and all applications received by the firm will be considered by the firm on the basis of their merit alone and we welcome applications from all suitably qualified individuals regardless of background. All offers of employment will be conditional on the candidate having/securing the right to work in the UK and providing the firm with evidence of that right (as required by the Immigration, Asylum and Nationality Act 2006) prior to employment commencing. Please note that, in line with the requirements of the UK Border Agency, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EEA candidate can fill the position.


:Finance Support




:Day Job

Employee Status


Job Type


Job Posting

:Aug 10, 2020, 10:26:59 AM