Duty Engineering Officer
Ofcom exists to make communications work for everyone. We regulate the TV, radio and video-on-demand sectors, fixed and mobile telecoms, postal services, plus the airwaves over which wireless devices operate. We are also helping to inform the ongoing debate about the future of online regulation.
Our culture is shaped by four corporate values: excellence, agility, collaboration and empowerment.
Purpose of the Role
A Duty Engineering Officer is part of a team working in pairs within a 24-hour shift pattern. Acting as the point of contact for the reporting and elimination of harmful radio interference on a national and international basis. In addition, be first point of contact responsible for Case Management for Safety of Life, Critical Services, domestic and commercial reports of other potential interference.
Requirements of the Role
As part of the duty shift, you will be required to act as the point of contact for the reporting of interference, on a national and international basis. You will also have (as part of the two-person team) responsibility for the whole station out of normal hours and weekends.
- To provide 24-hour cover for interference to safety-of-life services. In response to customer reports, seek clearance of confirmed harmful interference to authorised radio users in accordance with agreed priorities. As necessary liaise with foreign administrations to request co-operation in the investigation and subsequent elimination of interference
- Checking, measuring and assessing the parameters of radio transmissions. The identification of transmission systems through the use of radio receivers, software, frequency measurement and direction finding equipment, spectrum analysers and ancillary electronic data analysis equipment
- Evaluate the results of investigations including the use of technical reference documentation such as the ITU Radio Regulations, the National Frequency Register, International Frequency List and other official sources of information
- Maintain logs and records (paper and computer based) liaising with field engineering staff to co-ordinate a measured response to reported interference, whilst maintaining records on the Ofcom’s case management system, liaising with field engineering staff to co-ordinate measured response to reported interference and to meet Key Performance Indicators (KPI). Dealing with reports of radio interference effectively and within published target limits, utilising available resources and prioritising responses
- Monitoring of specified frequency bands as requested, utilising such equipment as Time Distance of Arrival equipment (TDOA) and trailer mounted Digital Direction Finding equipment (DDF)
- As part your duties you will be required to act as a focal point of contact for domestic and commercial customers for reporting cases of interference, assessing, opening and closing of cases within Ofcom’s case management system, as well as processing web-based submissions from the public
- Act in accordance with Ofcom’s published commercial and domestic policies
- Provide a consistently high standard of service with customer care and inquiry issues
Skills, knowledge and experience
- Appreciation of and desire to promote Ofcom's values of excellence, agility, empowerment and collaboration
- Demonstrate high levels of initiative, resourcefulness, self-motivation and interpersonal skills - the Duty Engineering Officers work outside of normal working hours and at weekends, operating the monitoring station as a two-person team
- Ability to operate equipment used for radio monitoring; conversant with demodulation techniques; together with the recording and evaluation of the data received
- Excellent customer facing skills encompassing questioning and listening skills (effective verbal communication)
- Must be able to exercise good judgement and analyse information
- Proficient in MS Office 365 and the internet
- Demonstrate a good working knowledge of how the radio spectrum is utilised within the UK
- Experience of working under pressure and able to prioritise workload - in order to balance customer requirements with Ofcom published performance targets
- Excellent communication skills both written and oral
- HNC in Electronics/ Telecommunications or equivalent and/or have relevant experience in spectrum monitoring, direction finding, HF communications, telecommunications, radio and or radar
- Experience of Microsoft Office 365
- Sound knowledge of Windows 10
Diversity and Inclusion
Ofcom is a forward-thinking, inclusive employer and recognises the value of diversity to truly “make communications work for everyone”. We welcome applications from suitably qualified applicants whatever their background, especially women, disabled and Black, Asian and Minority Ethnic background candidates as they are currently under-represented in our workforce. As a Disability Confident employer, we guarantee to interview any disabled applicant who meets the essential selection criteria.
We have an agile working model allowing us to have a location-neutral approach to filling our roles. We also support flexible ways of working, wherever possible. Our colleagues are free to move around all our offices, enabling them to work alongside and collaborate with other teams and groups. These initiatives help Ofcom colleagues to work flexibly in way that supports them.
The closing date for this role is the 29th January 2021.
So, if you’re seeking your next challenge as a Duty Engineering Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Other organisations may call this role Engineering Officer, Shift Engineering Officer, RF Engineer, Radio Frequency Engineer, Radio Spectrum Engineer, or Spectrum Engineer.