Digital Account Director
Were looking for a Digital Account Director. You will be the senior contact for clients within the agency, overseeing everything that we do to ensure work is delivered to a high quality and in line with the client requirements and our own values.
Reporting into the Group Account Director, you will need to direct and lead on strategy for your clients. You will build close relationships with decision-makers and in-depth knowledge of the client, their industry and their goals. You will be responsible for ensuring that the full armoury of Jaywing’s specialisms is deployed as effectively and efficiently as possible to ensure these goals are met.
As well as working with clients you will be the line manager for a team made up of Senior Account Managers, Account Managers and Account Executives. You will need to actively help in their development alongside the Group Account Director and Client Services Director, as well as managing and supporting them with their clients.
Commercial management is key, ensuring accounts are run profitably and growth potential achieved to ensure the client realises the best possible results and return.
Setting and leading client digital marketing strategy, working with all teams across the agency to ensure the latest thinking and processes are reflected
Nurturing leads to help the agency achieve its commercial goals
Line management of members of the team, working with them to develop and grow their clients and therefore within their roles
Measuring client satisfaction on an ongoing basis informally, and quarterly more formally
Working with the senior client contacts and wider agency teams to spot additional opportunities, supporting the wider strategy
Accountability for revenue, profitability and growth
Developing our key account services and management processes
Providing accounts and other teams with strategic guidance
Track record of developing and delivering multi-channel digital marketing strategies in agency and/or in-house roles
Strong commercial acumen
Proven experience in building relationships at the highest level
An in-depth understanding of the search landscape
Experience of leading large, multi-channel teams
Experience of growth and development of client accounts through strategic recommendations
Ability to work in partnerships
A strategic thinker and influencer
Excellent communication skills