- Provide excellent customer support and service including queries, issue handling and complaints across multiple communication channels
- Take ownership of support tickets and manage through to resolution in line with defined SLAs, escalating issues where necessary
- Liaise with Engineering and Platform team on support matters
- Assist with successful on-boarding of new customers
- Coach and educate product users about platform features and functionality to encourage engagement
- Proactively contribute to our knowledge base to create new or improve existing articles to promote customer self-service
- Work with Service Design team to input into customer journey and functional improvements
- 2+ years customer service experience ideally
- 1st line customer support across multiple customer communication channels
- Experience liaising directly with other support levels, e.g. 2nd line support teams
- Very strong verbal and written communication skills
- Strong problem-solving skills and attention to detail
A competitive rate
Our client is looking for a Customer Service professional