Posted

5 days ago

Description

  • Provide excellent customer support and service including queries, issue handling and complaints across multiple communication channels
  • Take ownership of support tickets and manage through to resolution in line with defined SLAs, escalating issues where necessary
  • Liaise with Engineering and Platform team on support matters
  • Assist with successful on-boarding of new customers
  • Coach and educate product users about platform features and functionality to encourage engagement
  • Proactively contribute to our knowledge base to create new or improve existing articles to promote customer self-service
  • Work with Service Design team to input into customer journey and functional improvements

  • 2+ years customer service experience ideally
  • 1st line customer support across multiple customer communication channels
  • Experience liaising directly with other support levels, e.g. 2nd line support teams
  • Very strong verbal and written communication skills
  • Strong problem-solving skills and attention to detail

A competitive rate

Our client is looking for a Customer Service professional