30+ days ago


Customer Connect Operative - WD30103055303

 What you will do
Customer Connection Operatives carry out the installation of security products at the premises of our residential customers for our fire & Security brand ADT. These systems include intruder alarm, door entry and CCTV systems.

Training and certification will be provided as part of ADT’s Customer Connect Operative’s development program.
For suitable candidates further training will be provided to support progression through ADT’s framework to install and commission systems in Commercial, industrial, public sector and blue chip customer’s premises.

At Johnson Controls we go beyond security, our vision is a world that’s “safe, comfortable and sustainable”—and our broad set of innovative security products and services focuses on what you need to make people, facilities and assets safe.

We offer everything from access controls to intruder prevention, from video surveillance to cybersecurity to fire protection. Operating in more than 150 countries with a global set of partners, we leverage the latest technologies to integrate our products and services into comprehensive, holistic solutions.

We maximise safety, improve efficiency and ensure business continuity, while at the same time innovating continuously to offer leading-edge solutions.

How you will do it
Work with us to create a Zero Harm environment by maintaining a safe and secure work place and adhering to safe practices. Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Door Entry and Access Control Systems. Go the extra mile to deliver a high class customer experience by providing a high standard of customer service, including problem solving whilst building customer relationships and identifying sales opportunities from which you can earn personal reward.
Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team
Provision of excellent Customer Service to meet the expectations and requirements of both our internal and external customers, establishing and maintaining effective relationships with customers
Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviours (in accordance with Johnson Controls values).
Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets
Able to undertake other reasonable duties as requested by line manager


 What we look for

Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty batteries for correct disposal to the office.
Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team
Have excellent communication and relationship building skills
Hold a full UK driving License
Have the ability to carry and climb ladders and to work at height
Have a proactive and flexible approach
Have practical skills to work with hand and power tools
Be familiar with the use of technology like smartphones, tablets and PCs


 Field Operations

Primary Location



 Bldg Technologies & Solutions