Customer Billing Advisor
What you will do
Our Customer Billing Advisors ensure all necessary details are accurate to ensure intercompany billing is completed timely and appropriately for our ADT Security business customers. The successful candidate will work closely with our accounts and credit control functions and will pro-actively contact business customers to collect required information and update records. Working within a team of experts where each member of staff is rewarded with on-going training, cross-skilling and fantastic career progression opportunities, you will become a product and brand expert enabling you to forge a lasting and rewarding future with a market-leading brand in a secure and expanding marketplace
How you will do it
Our Customer Billing Advisors are expected to contact accounts teams of business customers including key accounts by phone. You will use your interpersonal skills to obtain purchase orders and update payment records to ensure accurate and timely billing. You will highlight any problem customers and work with them along with the sales teams to understand what was agreed and apply onto the systems. You will also support from a dispute and complaints perspective and be able to action name changes/bill through date changes and contract amendments.
What we look for
• confident communicator especially over the phone
• Experience using Microsoft Office
• You will have the confidence to call business customers to obtain invoicing details and the planning and organisation skills to follow up where necessary
• Credit controller customer service advisors or graduates looking for a career in administration or foundation for finance.
Job Customer Support
Primary Location GB-Manchester-Manchester
Organization Bldg Technologies Solutions