Job Type

Full Time

Posted

22 days ago

Description

CRM Executive

Location: Andover or London

Salary: Competitive

About the Company:

Comparison Tech are experts in powering multichannel home energy, broadband, digital TV and mobile phones comparison and switching. Through our brands Broadband Finder, Digital TV, Energy Helpline and Mobile Phones, we are the UK’s leading full-service comparison and switching platform in the home services market – saving millions of pounds for consumers across the country. We work with a wide range of partners across industries such as price comparison and print media, as well as PropTech, FinTech and financial services, helping them power their own successful energy and telecoms switching solutions to their customers.

We have an exciting new opportunity for a CRM Executive to join our Marketing Function reporting to our Senior CRM Manager.  This role will be delivering CRM campaigns to engage and retain existing energy and telecoms customers and drive retention rate and re-switches.

CRM Executive Responsibilities:

•Implement the CRM strategy across email, letters, calls and other CRM channels
•Support activities across verticals energy and telecoms and drive switches through online and offline channels, i.e. our website and call centre
•Manage CRM automation, from prospecting new email addresses to first switch and re-switch
•Run regular campaigns to promote exclusives, deals and other special offers or seasonal events
•Work closely with the content and design teams to create relevant collateral
•Develop a test and learn approach and continuously improve deliverability, open rates and CTR
•Provide weekly/monthly reporting on key metrics, e.g. email base, sends, switches
•Build a strong relationship with external stakeholders, e.g. ESP
•Regular best practice sharing with external stakeholders to keep abreast of the latest trends

CRM Executive Requirements:

•Demonstratable experience in CRM and email marketing, preferably from the comparison, home services or personal finance sector
•Experience in managing CRM activities across lifecycle automation and campaigns, for email and cross-channel, e.g. letter, calls, SMS
•A proficient user of ESPs, e.g. Hubspot, Mailchimp, SalesForce
•Experience with Direct Mail acquisition campaigns is a plus
•Strong organisational and project management experience with a focus on executing process and delivering results on time
•Ambitious self-starter, willing to take initiative
•Strong analytical skills and the ability to translate complex data insights into actions
•Highly developed verbal, written, analytical and presentation skills
•Outside-in perspective, with the drive and desire to stay close to industry trends and identify opportunities
•Hands-on, ‘roll up sleeves’ approach, and ability, to getting the job done
•Passion for helping consumers save money on their bills and being part of the drive to create a more competitive home services market.
•Degree desired, preferably in marketing, communications or related field

What we offer:

Our aim at Comparison Tech is to offer an inclusive great place to work for all our employee’s. We are passionate about building diverse teams and celebrate individuality. We love seeing our people grow and develop their careers with us and in return reward talent with competitive salaries and great benefits including:

•Company pension
•Flexible working hours
•Health Cash Plan
•Enhanced maternity, paternity and adoption pay
•X2 days dependants leave
•Death in service
•Income protection cover
•Private medical cover
•Extra holidays for length of service
•Employee Assistance Programme
•Retail discount scheme

If you think that you are suitable for this CRM Executive role, please apply now!