Posted

10 days ago

Description

Job Introduction
  • Day to day management of the unit
  • To understand and be fully committed to the aims of the company, Client & Unit Business Plan
  • To perform consistently, adopt a positive outlook & with enthusiasm towards the business’s goals
  • To work as an integral part of the management team to improve the business and to offer suggestions for improvement in all aspects of the operation with particular focus on specific areas of responsibility
  • To maximise customer satisfaction through the exceptional customer service
  • To maximise sales opportunities
  • To be an ambassador for Sodexo & the Catering Operation
  • Carry out any reasonable tasks as directed by management
Main Responsibilities
  • Ensure weekly and monthly trading returns (via E-prophit) and UDC/Payroll/RightTime are completed accurately and transmitted at the appointed times
  • Maintain and Control of all costs such as labour and expenses
  • To maintain/oversee high standards of Food production and food quality
  • Comply with all company and client polices and Health & Safety regulations
  • Control of raw materials and portion control delivered to the company standards
  • To ensure that excellent levels of service is being delivered to customers and clients at all times
  • To conduct daily pre-service briefs, highlighting promotional offers, Allergen information, staff counter allocation and other relevant topics
  • To achieve and understand unit margins and targets as set per budget
  • Ensure service availability of all service offers are to company minimum standards
  • Insure clear communication and lead by example, demonstrating a pleasant, polite, efficient, caring and friendly service to customers and clients
  • Work as a team to promote good working relationships within the Sodexo Management and site based teams
  • Comply with Company Cash management policy and procedure
  • To ensure daily ROL is in place and recorded accurately
  • To ensure temperatures, daily/weekly/monthly and periodic cleaning schedules and recorded daily (Paper form /CheckIt)
  • To hold the weekend phone 3 or 4 times in a year
The Ideal Candidate
  • Management knowledge of Food Safety (Food safety qualification equivalent to Level 3)
  • Management knowledge of Health and Safety (IOSH/Managing Safely)
  • Knowledge of working in a leadership role in catering services
  • Leadership skills and knowledge
  • People management skills including general HR skills in recruitment, training and managing employee performance including disciplinary and grievance procedures.
  • Good numerical, interpersonal and communication skills, must be able to demonstrate effective verbal and written communication
  • Ability to make independent decisions
  • Able to work on own initiative within a team environment
  • Able to demonstrate working knowledge of Microsoft office (word, excel and outlook)
  • Able to demonstrate attention to details and adherence to standards
  • Analyse problems analytically, develop opportunities and implement innovative solutions
  • Proven experience of managing client relationships within a contract environment