Comms Support Engineer
We're supporting our clients as they adapt to a new world in the wake of COVID-19. We're now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.
1st and 2nd line engineer responsible for implementation and maintenance of Integrated Communications and Control Systems, both on-site and remotely. Supporting Field Service Engineering teams. What you will be doing:
The Communications Support Engineer Level 1 role comprises the following requirements:
•To provide a Triage function for all DS3000 incidents logged by customer
•To deal with Incidents or Problems that have been passed to CSS Department.
•To install new technical or software requirements as defined by customers, (otherwise understood as planned changes or Variation Orders).
•To follow procedures in line with company policy (i.e. Local Procedures or ISO20000-1 defined processes) and suggest and follow-up improvements in line with CSIP.
•To provide technical support to 1st line Field Engineers.
•To provide technical support to users.
•To provide technical support to external customer engineering staff.
What we're looking for:
•PC/Server Support experience (hardware and software)
•Problem solving and diagnostic skills, including remote investigation and diagnostics.
•Practical experience in TCP/IP network support including routers, switches and firewalls
•MS Windows 7- 10 & Windows Server 2008 to 2016 knowledge, Active Directory skills
•Working knowledge of virtualisation technologies (Hyper-V/VMware)
•Working knowledge of VOIP/SIP
•Customer service/Customer facing experience
•Must be able to work well as part of a team
•Excellent Communication skills both written and verbal
•Must hold a full UK drivers' licence
•Eligible for Security Clearance
What's in it for you?
•A competitive basic salary + shift allowance
•23 days' holiday (rising to 27 ) with the opportunity to buy extra leave
•The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
•Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
•Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
•Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
All interviews, assessments and background checks will continue to take place online, to completely remove the need for face-to-face contact. All Capita colleagues who can work from home should do so; and where it is not possible for colleagues to work remotely, we have taken important steps to protect those working from Capita's offices. Social distancing, enhanced hygiene and safety measures are already in place at all Capita locations that are open to protect our colleagues and manage the risk of COVID-19. The welfare of our people is of paramount importance to us, and we're doing everything we can to keep our colleagues and customers safe during this time.