Element has an opportunity for a Business Development Associate. In this role you will be an inside seller, responsible for establishing and maintaining strong relationships with a defined group of Element clients and prospects.
*This role can be based from our Aberdeen or Edinburgh laboratory*
You will expand business with dormant and existing accounts, provide increased touch points for accounts. It will be your responsibility to assure customer satisfaction through all stages of the sales process.
In addition to client relations, this role will interact with the broader Element Sales Team, General Manager, and lab/technical personnel. The ideal candidate will be action oriented, customer focused and have an entrepreneurial drive.
Look after inbound leads and place with the correct lab
Run call campaigns for both new initiatives and dormant campaigns
Act as the initial contact, passing warm leads to BDM colleagues
Provide administrative support to the business development team
Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element
Identify opportunities early in the sales cycle to ensure maximum share of wallet for Element
Qualify opportunities with assistance of inbound team / specialists
Manage relationships and utilize technical support to assist in Sales
Follow up in a timely manner on quotations for the assigned customer base
Actively utilize CRM to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
Actively participate in regular pipeline reviews, ensuring all CRM records are up to date and critical success factors are identified for key opportunities
Achieve sales goals by converting and penetrating accounts
Build and maintain a working knowledge of Element’s service offerings; participate in training/coaching opportunities
Ensure compliance with all Element policies including but not limited to terms and conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance
Significant Business Development, Sales or Account Management experience
Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees of organization
Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry
Ability to solve practical customer problems and interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
A valid driver’s licence, with an acceptable driving record under Element’s policy
Experience in interpreting testing procedures and requirements desired
Proficiency in Microsoft Applications (Word, Excel)
Availability, flexibility, and maturity to represent the company at a broad range of events / projects in the community, with customers and within the company
Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
Well-developed oral and written communication skills to meet a variety of communication needs
Good interpersonal skills that foster open upward and downward communication built on mutual respect
Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions
Some overnight travel may be required
We are Element, one of the fastest growing testing, inspection, certification and calibration businesses in the world.
We deliver critical services in Materials Testing, Product Qualification Testing, Certification, Device Calibration and Advisory Services to the Aerospace, Oil and Gas, Transportation, Industrials, Fire and Building product, Infrastructure and other leading sectors, where failure in service is simply not an option.
Everything we do helps our customers to build better products; get their products to market on time; save them time and money; and minimize the risk associated with product development and production.
Our mission is simple: to be the best testing partner in the world and together we strive towards a common vision of becoming the world’s most trusted testing partner.
We have four values that we strive to live by every single day.
- Safety - We keep our colleagues and visitors safe
- Integrity - We act honestly and fairly to do the right thing
- Excellence - We set new standards of excellence in everything we do
- Partnership - We work together for the benefit of our customers
When combined with our mission and vision, the ethos this creates, enables Element to deliver one thing. CERTAINTY. We exist to help make certain that the materials and products we test, inspect, certify and calibrate for our customers are safe, quality, compliant and fit for purpose.
At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.