£24.033k Per Year

Job Type

Full Time


3 days ago


Birmingham, MID


Assistant Retail Manager

£24,033 + benefits

Birmingham Hippodrome B5 4TB


A great theatre needs great people.  We can only thrive by having the right team on board in a fast-paced, constantly changing, creative workplace.  


About Us 

Birmingham Hippodrome is committed to placing inclusion at the heart of all we do, making it central to our decision making.


Since we opened our doors in 1899, we have existed to enrich the cultural life of our city. We believe arts and culture has the power to bring people, friends and families together, and as we continue to align ourselves to the future ambition of Birmingham, our vision is clear. We are creating a world-class cultural scene for our region with Birmingham Hippodrome centre stage.


As an independent charity, we are proud of our wide-ranging and varied programme of theatre, dance, festivals, education and community activities that help make life-long memories, create opportunities and increase access to the arts for our region’s diverse communities.


To achieve our vision, we need people on board who are passionate and committed to take us – and Birmingham – on the next phase of our exciting journey.


About The Role

As Assistant Retail Manager you help manage service standards across our retail service areas, including bars, merchandise, catering outlets, kiosk, programmes, ice cream and mobile tray sales. You remit will be to help ensure sales are maximised and the customer experience is always of the highest standard. You will set a positive example and work to ensure teams are fully trained and motivated to provide a welcoming, knowledgeable and efficient service as well as achieve sales targets. You will also support all health & safety procedures and standards, making certain we comply with regulations and legislation. You will also operate in all retail areas, and provide supervisory cover ‘on the floor’ as and when required, in line with business needs.


You must have experience of working in a high quality venue, such as a retail outlet, hotel or café.


Your technical abilities will be complemented by a track record of helping to manage customer service teams in a fast-paced environment. You will be comfortable handling customer queries and also possess good communication and interpersonal skills, the ability to think on your feet and a commitment to service excellence.


This role requires a clear DBS check.


If you want to be part of an organisation that will invest in you and give you the opportunity to develop, you can enjoy a new stage for your skills by clicking on the apply button above and visiting our recruitment to complete your application on our website.


Recognising under-representation in our workforce of Black, Asian and global majority people, and those with disabilities, we particularly welcome applicants from those backgrounds, identities and experiences.