Job Type

Full Time

Posted

Today

Description


If you are an experienced IT Engineer, looking for the next step in your career with a world leading brand, then we want to hear from you.

The Assistant IT Operations Engineer will form part of the IT Operations Team and act as a first point of contact for all IT related queries raised with the Service Desk. This role represents an exciting opportunity for the right candidate to build a rewarding career in IT at the world's most prestigious cricket ground. The successful candidate will have the opportunity to develop over time a broad range of technical skills and acquiring recognised IT certification.

Key responsibilities;
  • To act as a first point of contact for all IT related queries raised with the Service Desk.
  • Take ownership of customer issues through to resolution, properly managing end-user expectations.
  • Work with the broader IT Operations team to ensure the availability and secure operation of business applications.
  • Ensure daily checks are completed and any issues dealt with or escalated through the service delivery team leader and/or IT Operations Manager.
  • Ensure that service requests are handled according to agreed procedures and completed within SLAs.
  • Provide assistance to end-users in a professional manner following defined escalation procedures.
  • Take ownership of the end-point estate, ensuring asset inventory remains up-to-date and asset management compliance using 'MS Intune' / 'MS Endpoint Manager' / 'Windows Defender ATP'. Training will be provided as required.
  • Ensure timely response to any alerts within the cyber security suite of tools and escalate as appropriate.
  • Carefully and accurately make modifications to Active Directory and other critical technology services.
  • Take ownership of customer issues through to resolution, properly managing end-user expectations.

IT | Operations | Engineer | IT Department | Service Desk | Applications | Windows | Microsoft Office | SLAs | Compliance | Cyber Security | Active Directory | TCP/IP | MS Azure | MS Intune | Endpoint Manager | Microsoft Exchange

Benefits


Gym / Canteen / Pension / Flexible Hours / Tickets / Maternity / Health Insurance / Cycle to work / Holiday

Essential Skills
  • Have an excellent telephone manner and a genuine customer service centric attitude.
  • Demonstrate experience working in a customer focused environment.
  • Must be able to remain calm and focused whilst working under pressure.
  • Demonstrate a genuine desire to learn and pursue a career in IT.
  • Organises own work effectively, following basic operational procedures and instructions ensuring tasks are completed accurately and on time.
  • Have excellent timekeeping and natural attention to detail.
  • Demonstrate a flexible approach to working hours and travel to meet and support MCC's activities.
  • Must be a team player and a champion of team success with an eagerness to support and assist colleagues across MCC.
  • Possess a strong desire to learn and develop in relation to Networking, Cyber Security, and Cloud infrastructure.
  • Have solid operational experience with Windows Operating Systems and Microsoft Office 2013 onwards.

Desirable Skills
  • A knowledge and understanding of MCC and cricket in general.
  • Previous experience of working within a sporting or similar environment.
  • Experience with Windows Server Operating Systems.
  • Basic understanding of TCP/IP networks.
  • Operational experience with Azure AD, Active Directory & Microsoft Exchange.
  • Exposure to / experience with Microsoft Office 365.
  • MS Azure administrative experience.
  • Experience using Windows Autopilot and MS Intune / Endpoint Manager.
  • A keen interest in infrastructure automation.

About Company

Marylebone Cricket Club (the Club) is the world's most active cricket club, custodian of the Laws of Cricket and is also the owner of Lord's Ground, affectionately known as the "Home of Cricket". The MCC and Lord's brands are renowned worldwide and are synonymous with excellence, prestige and providing an enjoyable customer experience, whether at an international cricket match with 33,000 spectators, or one-off in the Long Room.