Pontypool, WA
5 days ago


Who we are

At Platfform we have 30 years’ experience supporting people facing challenges with their mental health, we are expanding and diversifying our regional projects and services and deepening our connections in the community. We are part of a growing social movement that wants to create change in the mental health system and beyond. We believe our values of being connected, compassionate brave and curious is what makes us different.

The Role and Purpose

We are looking to add to our pool of passionate employees who are committed to system change, to provide housing-related support to people experiencing challenges with their mental health, using a Personalised, Transitional, Strength-based (PTS) coaching approach.

Platfform has been delivering this approach for several months now in collaboration with Mayday Trust who created the PTS. Mayday Trust is an organisation with a network of passionate social activists working to bring about systemic change, whilst offering people strength-based support who are going through tough times such as homelessness and emotional trauma.

This post is located within the Torfaen borough to cover maternity leave, with the aim of working alongside the existing PTS Coach for a number of weeks prior to their departure.


As a Personal Transitions Service (PTS) Coach, you will:

  • Walk alongside people experiencing tough times, listening, identifying system barriers and working to overcome them.
  • Unleash your inner activist and contribute to challenging and changing systems around homelessness, substance use, social care, mental health and criminal justice.
  • Share your grassroots experience with peers across the organisation and more widely with other coaches involved with the PTS across the UK.

You are

As a PTS Coach you are comfortable walking alongside someone to identify and overcome barriers, to connect people with a positive community network and friendships, build on their strengths and achieve the future they want. You understand that in the world today, the problem is not people with ‘complex needs’ but a broken system. A system that is failing to treat people as people. A system that traps and institutionalises people.

This role is not for the faint-hearted, it is for someone with a passion for social justice, and the energy and determination to make systems work for people going through tough times.

How we support you

We truly believe that Platfform staff are our number one resource, without the wonderful people who work here we would be nothing. So, we do our best to ensure people feel respected, valued, cared for and supported. Now more than ever living our values on the inside, with each other is vital. You will be part of ateam with access to supportive line management and supervision. We actively support continual learning via our own internal training and learning programmes and external conference and events. At Platfform our staff really matter to us, you are at the heart of everything we do. We are passionate about training, career development and progression. There are many opportunities to learn and develop. We provide all training required to successfully deliver the role and you will be surrounded by a fully experienced and supportive team and manager. We also care about our employee’s wellbeing and offer a service where counselling wellbeing support is available to you should you need it.

If you have any questions relating to the Recruitment process, please do get in touch with .

It matters to us that our workforce represents as many identities and backgrounds as possible. As such, we are committed to providing equality of opportunity for all current and prospective members of our team, at every level of the organisation. We particularly welcome applicants from black and minority ethnic backgrounds