£11.7k - £11.7k Per Year
4 days ago
We are a security-focused Managed Services Provider and ISP, delivering network communications and IT services to businesses across the UK. We are fundamentally a customer and service-focused organisation, dedicated to ensuring our customers’ networks and IT systems are highly dependable, secure, & cost effective.
We have an opportunity for an Apprentice IT Support Technician. We offer our customers complete IT solutions ranging from setting up printers and supporting windows to building corporate networks.
There are two main foundations to the role.
Working on the IT Service Desk to support the 1st line team with ticket categorisation, prioritisation and answering the phone to log issues and request along with actioning service requests.
In addition to this, you will be part of a team that heads broadband troubleshooting across multiple carriers. This is a proactive role in which you will be required to use our monitoring platform to identify issues, working with the customer and carriers to resolve.
You would be working with a multitude of technologies, including but not limited to Microsoft Windows, Cisco routers and switches, FortiGate firewalls as well as a selection of in-house bespoke systems, for which you will receive on the job training.
You will be working within an ITIL framework, to deliver a fantastic service to customers, meet internal and external SLA’s set out by our contracts, follow escalation paths, working with a selection of third parties and supporting other areas of the business.
Opportunities are given for clear career progression, the successful candidate will have access to courses allowing a multitude of certifications to be achieved from vendors such as Microsoft, Cisco and Fortinet.
The ideal candidate will have a thirst for IT knowledge, have good ideas to contribute towards the company evolutions and have a strong drive to progress within the organisation.
Where we do not ask for or expect a vast knowledge of IT due to the nature of the position, there are a few prerequisites that we require you to satisfy in order to be considered:
The successful candidate will:
3 GCSEs A-C/9-4 Grades plus Maths and English grade D/3 or equivalent.
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
100 to 499 employees