Posted

13 days ago

Description

Are you looking for a job, or a career?

We think there’sno organisation quite like Davies to support you to progress in your chosen career path. We’re proud of our development culture, and our continuing investment in a wide range of internal programmes and external qualifications.

So, are youa Davies person?

We’re looking for individuals whoshare ourpassion andwant to play a part in shaping our future. Being a Davies person means being part of our exciting journey.

Our culture is the foundation of who we are. We don’t do “business as usual”!We’re set apart by our Disruptive Thinking, our unique “Innovation Lab” programmes, and asolid Corporate Social Responsibility.

As wecontinue to grow and diversify it’scrucialto us that all Davies colleagues stay true to our“Big IDEA”: toInspire, Deliver, Empower and Aspire. ?These values remain the cornerstone of what we do.

What we’re looking for:

Joining Daviesasan Adjuster Support Technicianmeans that you willprovide exceptional customer service to all internal and external customers.So, you’ll need tobea great communicator,dedicated toprovidingaprofessional and empatheticservice.

It’s a busy role, with a broad range of responsibilities, but the fundamentals include:

  • Answerinbound calls

  • Issue reports to clients when required

  • Resolve customer queries proactively

  • Appoint suppliers

  • Makeoutbound calls to customer/supplier/clients

  • Dealing with and actioning associated tasks in relation to claims

  • To support the field adjusters and associates

  • Compile reports within the Adjuster/Technician partnership

  • To carry out any reasonable instruction given by their senior manager, in line with business requirements

Contracted business hours are Monday-Friday 08:00 – 20:00 and Saturday 08:00 – 14:00

Team hours expected 08:30 – 17:30 with 1 hour lunch.

The skillsand qualitiesyou’ll need:

  • Excellent customer service

  • Logical approach

  • Compassionate

  • Good attention to detail

  • A professional and adaptable communication style – both written and verbal;

  • Efficient administrative skills;

  • Strong numeracy, literacy, and IT skills;

  • A proactive attitude, and an enthusiastic approach

There are no specific qualifications that we demandfor the role; and although we welcome those with previous industry experience, it’s transferrable skills and qualities that we value here at Davies. If you have what we’re looking for, as set out above, and you’re on board with the values as per our “Big IDEA”, then we’ll provide a full and comprehensive induction and training programme to support and nurture you in the first steps of your career journey.

What we offer:

You’ll enjoy benefits such as above-statutory holidays, pension, life assurance, travel loans, access to training and professional qualifications, Corporate Social Responsibility events, Innovation Lab programmes, Davies Incentive Programme, Employee Assistance Programme, and other wellbeing services such as Headspace app membership…. And much more!

Interested?

Take your first step towards becoming a Davies Person! Follow our simple application process by clicking “Apply Now” at the bottom of this page.