Account Handler

The Ardonagh Group

Hull, Yorkshire

Hull, Yorkshire
24 days ago


Hire Association Europe (HAE) is the leading industry trade body for plant, tool and equipment hire firms with 800 members across the UK and Europe. From the 1st October 2021 HAE appointed Towergate Insurance Brokers to work as their Insurance Partner, delivering a range of Insurance Services to their members. As a leading UK independent broker and risk management advisor Towergate has an unrivalled local footprint of experts specialising in bespoke policies, from SME and commercial entities of all sizes from a range of sectors. This partnership brings together the experience our two great businesses have to offer, and delivers first class insurance and risk management advice to HAE members. There’s never been a better time to join us and be part of our story.The roleTo support this exciting new partnership we are looking for a driven, ambitious Account Handler to join our team, providing office-based support to their assigned Account Executive in the day to day running of the client portfolio, including setting up all appropriate actions required for contract renewal. The Account Handler is the first point of contact for all client and provider queries and issues as they arise and is expected to have the skills and knowledge to understand what actions are required to meet the expectations of all parties.Key ResponsibilitiesEnsure the smooth running of assigned portfolio on a day to day basisDevelop, maintain and cultivate a constructive and professional relationship with clients and insurers at all levelsBe the first point of contact for day to day enquiries from clients, providers and other internal and external sourcesIndependently respond to queries from both clients and insurers in a pro-active manner, whilst keeping consultants informed as appropriateCo-ordinate administration of schemes including invoicing, membership data, claims data, communication materials and other associated queriesPrepare template client reports as request by Account ExecutiveResolve any identified discrepancies in provider documentation before sending to clientsPeriodically attend client meetings with the Account Executive, subject to agreement of the Account Handler Team Leader and team resourcingMaintain client records and data in line with Towergate systems and protocolsProvide a proactive professional telephone handling service for both internal & external contracts, including clients, providers and Towergate colleagues.Essential Criteria – must be clearly demonstrated on CVBackground in Insurance - Either at an Insurer or BrokerBackground in Customer Service/SalesAlso EssentialExcellent communication and interpersonal skillsProactive attitude, with the ability to use initiativeExcellent organisational skillsThe ability to work under pressure and assimilate large quantities of information quickly, while maintaining attention to detailEffective teamworking skillsInfluencing and negotiation skillsOral and written communication skillsCommercial awarenessWillingness to learnResilience, to enable you to deal with problems and constructive criticismPlease apply online - no agencies