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Customer Service CV example

You’re experienced with customers and you know how to create good customer experiences. Laying this out clearly in your introduction, skills and achievements section, will wow the reader in the first five seconds.

Our Customer Service Professional CV sample shows it is important to make that great first impression, so try and think of what the employer wants to see: that this candidate can fit in well and add value to their company. If you have quantifiable achievements all the better – put statistics in on that front page.

Download our free CV Template for Customer Service Advisor

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Ryah Wilkin

Address: Flat 0, Any Road, Any Town, Postcode
Email: name@hotmail.com | Telephone: +44 0000 000 000


PERSONAL STATEMENT


An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritise, and able to organise, train and monitor teams. Seeking a new, challenging role in a charity which will utilise existing skills.

 

KEY ACHIEVEMENTS

  • Company: A proven record of accomplishment in resolving complex customer issues
  • Company: Consistently the top salesperson, exceeding sales targets and KPIs
  • Company: Achieved number one advisor in eight out of 12 months, and in top four every month
  • Company: Finished in top 25% with 157% productivity, 120% quality and lowest cancellation rate
  • Company: As head of the charity department, organised a regional event that raised over £15,000

EMPLOYMENT HISTORY


04/2015 – Present

Company

Customer Advisor 

  • Delivers an excellent customer experience, helping customers choose the right product and/or service for their requirements
  • Conducts problem solving and troubleshooting
  • Provides technical help to colleagues if required
  • Conducts contract reconciliations, cashing up and stocktaking
  • Achieves personal and store KPIs, consistently exceeding key performance indicators, and individual and store targets

  

02/2013 – 04/2015

Company

Customer Service and Sales Advisor

  • Took inbound calls, dealt with questions efficiently and effectively and input data into ICT systems
  • Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities
  • Assisted in training new members of staff
  • Cold-called customers to up-sell services
  • Worked to ensure all individual and team targets were met
  • Used tact and discretion to discuss customers’ estates to ascertain whether probate was required
  • Developed a number of incentives for team members to achieve targets

 

04/2011 - 02/2013 

Company

Customer Service Assistant

  • Provided excellent customer service at all times
  • Assisted customers with finding suitable products and checked availability in ERP System
  • Maintained a friendly manner and calm, positive demeanour when handling complaints

EDUCATION


10/2010 – 08/2012

NVQ Level 2: Business Customer Service

School, City, Country

 

10/2008 – 08/2010

GCSEs: 7 grade A-C including Maths, History & ICT

School, City, Country


ADDITIONAL SKILLS


Software:

Microsoft Office (PowerPoint, Word, Excel), Adobe Photoshop, ERP systems; learns new software quickly


INTERESTS


Sports including rowing and football; on men‘s football team (county)

 

REFERENCES ON REQUEST


 

Wondering what to do now? Check out our expert career advice, find out more about the Customer Service industry or search for the latest Customer Service Advisor jobs.


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