Customer Service CV Example

You’re experienced with customers and you know how to create good customer experiences. When you're , be sure to lay this out clearly in the introduction, skills and achievements sections of your customer service CV to wow the reader in the first five seconds.

Our customer service CV example shows it is important to make that great first impression, so try and think of what the employer wants to see: that this candidate can fit in well and add value to their company. If you have quantifiable achievements all the better – put statistics in on that front page.

Customer Service CV Sample

Ryah Wilkin

Address: Flat 0, Any Road, Any Town, Postcode
Email: name@hotmail.com | Telephone: +44 0000 000 000

PERSONAL STATEMENT

An organised, results-oriented Customer Service Professional with an excellent track record of significantly increasing service quality, sales and customer base. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual with extensive team leadership experience, able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritise, and able to organise, train and monitor teams. Seeking a new, challenging role in a charity which will utilise existing skills.

KEY ACHIEVEMENTS

  • Company: A proven record of accomplishment in resolving complex customer issues
  • Company: Consistently the top salesperson, exceeding sales targets and KPIs
  • Company: Achieved number one advisor in eight out of 12 months, and in top four every month
  • Company: Finished in top 25% with 157% productivity, 120% quality and lowest cancellation rate
  • Company: As head of the charity department, organised a regional event that raised over £15,000

EMPLOYMENT HISTORY

04/20xx – Present

Company

Customer Advisor

  • Delivers an excellent customer experience, helping customers choose the right product and/or service for their requirements
  • Conducts problem solving and troubleshooting
  • Provides technical help to colleagues if required
  • Conducts contract reconciliations, cashing up and stocktaking
  • Achieves personal and store KPIs, consistently exceeding key performance indicators, and individual and store targets

02/20xx – 04/20xx

Company

Customer Service and Sales Advisor

  • Took inbound calls, dealt with questions efficiently and effectively and input data into ICT systems
  • Gave customers the correct advice, and after understanding their needs, up-sold services and turned objections into sales opportunities
  • Assisted in training new members of staff
  • Cold-called customers to up-sell services
  • Worked to ensure all individual and team targets were met
  • Used tact and discretion to discuss customers’ estates to ascertain whether probate was required
  • Developed a number of incentives for team members to achieve targets

04/20xx - 02/20xx

Company

Customer Service Assistant

  • Provided excellent customer service at all times
  • Assisted customers with finding suitable products and checked availability in ERP System
  • Maintained a friendly manner and calm, positive demeanour when handling complaints

EDUCATION

10/20xx – 08/20xx

NVQ Level 2: Business Customer Service

School, City, Country

10/20xx – 08/20xx

GCSEs: 7 grade A-C including Maths, History & ICT

School, City, Country

ADDITIONAL SKILLS

Software:

Microsoft Office (PowerPoint, Word, Excel), Adobe Photoshop, ERP systems; learns new software quickly

INTERESTS

Sports including rowing and football; on men‘s football team (county)

REFERENCES ON REQUEST

Download the customer service CV template for free. Additionally, you can search for customer service jobs on Monster.

Get Found for Excellent Jobs

When you're ready to start your job search, you'll want to make sure your customer service CV gets noticed. Need some help? Start by uploading your CV to Monster and making it visible to recruiters. We can also send you custom job alerts to move the process along quickly and easily.